In the unlikely event that a sale is canceled after the customer has made the final payment, the payment must be unlinked from the Sale entry.
Customer payment has not been banked
If the Customer Payment has not been banked and you do not want to keep a record of the transaction, locate and open the Customer Payment transaction and Delete it. |
Customer Payment has been banked
Locate and open the Customer Payment transaction, and use the Undo Receipt button to select Remove Payment from Sale. The receipt transaction will be unlinked from the Sale, and allocated to the Non-Delivery Refunds account. Then create a Cash Payment entry to the customer refunding the payment from the Non-Delivery Refunds account. |