Get help using Dealerlogic

Use the Contents tab when you want to know all there is about a subject.  It's a great idea for users to use this function when they are trying something new or for when it has been a while since you tried something and would like a refresher course.

Help screen, snapshot of Contents Help

Open the Online Help Manual and select the Search tab.  The search tab lets you scan the manual and gives you a list of every area where that word appears.

Enter the name of what you are looking for into the entry field and click on submit.

The results are listed down the right hand side. Click on a result the open the contents of the help in that section.

Help Screen, snapshot of Search Help

In order to access the Online support web service you'll need to have a username and password configured.  That's additional to the one you log into Dealerlogic with.  When you've obtained your username and password add it via the User Maintenance window found in the Admin Maintenance group of the Admin tab.

User configuration, enter Gateway and Web Service username and password 

From the Help tab, open the General Support Request button.  Enter all applicable and available information.  You can take a screen shot of whatever you'd like to report, or what you'd like help with by using the Take Screen Shot of field and selecting any of the open windows.  Select Lodge Request. The Online Service Queue will open displaying your Service Request and position in the Queue.

The Service Queue will automatically check for responses to your request while it is open, so unless unavoidable do not close the Service Queue while you have outstanding items.  When the response is received it will appear in the middle of your Dealerlogic screen.  View the response, Print if required, or simply Remove the service call from the queue.  When no outstanding service calls are left in the queue, the queue can be closed.