Payments Questions

Use a "Contra" transaction to apply the lesser of the amounts owed to you and owed by you to both the Receivables and Payables tab of the Contra.  The Contra must have the same amount entered on both sides in order to Process.

The amount left over will now be available to pay via a Vendor Payment or to receipt via a Customer Payment.

Open (Edit) the original Customer Payment transaction and using the "Undo Receipt" button, select "Dishonour Payment".  A new Customer Payment transaction window will appear that reverses the original one.   Ensure the bank account selected is the correct one, it should be the normal trading account to which the dishonour has been debited by your bank, and press Process.

If you have made payment then it cannot be deleted as it will appear on a bank statement and you'll need to reconcile it.  Rather than Delete it, use the "Remove" button on the Vendor Payment to disassociate the payment from the original purchase.  The Payment will be retained for your Bank Reconciliation, but it will be allocated instead to the "Return to Vendor Refunds" Asset account.  From there, it can be handled in a couple of ways.  If you receive a refund, then apply the Receipt to the "Return to Vendor Refunds" account thereby clearing out the original payment.  If you want to apply the payment as credit against a future purchase, create a "Bill" from the same Vendor, apply it to the "Return to Vendor Refunds" account, and enter the payment amount as a negative (minus) with no GST (GNA).  That will clear out the "Return to Vendor Refunds" account, and the negative Bill can be applied against any future purchases as a credit.

Within the Vendor Payment transaction tick the field marked "Print Summary Only".

Typically this occurs for automatically created purchases as a result of Qld Transport and CTP Insurance transactions, where the vendor for these transactions has not been selected.   To correct these purchases, open the purchase, select the correct Vendor and press Process.  Then go to Registration & Insurance Vendors and link the vendors to the correct transaction type.

To correctly record a prepayment, you'll need to create a Prepayment account in the Assets section.  Make it a Bank account type.  Whenever you make a prepayment towards this expense, use a Cash Payment window and allocate it to the Prepayment account you've created.  When the invoice arrives, create a Vendor Payment and select the Prepayment account as the Bank account you are using to pay the expense.  This way your Prepayment account will always correctly reflect the current amount paid in advance.